Play back a real ticket
These are three real results from the agent's evaluation runs, played back step by step. Nothing here calls a model; it's the saved output. The businesses and customers are made up.
Red clouds mark what a check caught. Dashed clouds mark what no check caught, which is the reviewer's job.
Step 1 of 6: The ticket arrives. The refund promise, ticket T-002.
Tom Becker wrote: Refund for returned cookware set
Hello, I returned my cookware set (order LG-390551, RMA-20417). Tracking shows it reached your warehouse 6 business days ago but I have not had my $180 refund yet. Can you check? Tom
The ticket arrives
- Ticket
T-002- Business
- Larkfield Goods, an online store
- Set
- Sample ticket
Left and right arrow keys step through.
From the eval run of 2026-10-10 on gemini-3.5-flash-lite, commit 02fa2c0.
Contact
If your team answers the same questions all day, I'd be glad to show you how this would work with your own policies. Please do reach out.